ONLINE PAYMENTS

Kiehl's accepts several means of payment including cards, virtual payments (wallets), direct banking & others:

CARDS :
• Visa
• Visa debit
• Visa electron
• MasterCard
• Mastercard debit
• American Express

WALLETS :
• Paypal

PAYMENT PROCESS & SAFETY

Dear client, after validating your basket, you will be redirected to the payment page of our payment partner, Ingenico to ensure optimal security. The payment page does not belong to Kiehl's, no payment information will transit or be stored in Kiehl's’s side.
Once the order is accepted, you will be redirected to the Kiehl's site to see the summary of your order.
Please be careful not to close the payment page before the redirection to our confirmation page which provides your order number. You will also receive a confirmation email.

Kiehl's reserves the right to refuse to process an order if it does not provide all the necessary guarantees to ensure a compliant and secure payment and in the case of suspicion of fraud or unlawful activity as enforced by European and local laws.

Any order implies payment. Appropriate legal actions will be engaged in case of fraudulent payment.

 
3-D SECURE

In order to provide to you a secured transaction, Kiehl's can trigger 3 D Secure protocol for authentication purposes. After having entered your credit card data, you will then be redirected to your bank’s page or online application, in order to comply with their authentication protocol.

REFUND PROCESS

In the case of a physical return it will take between 3 to 5 business days to arrive at our facility.

Upon receipt, it will be proceed to your refund within 1 to 2 business days.
Depending on your financial institution, it can take 5 to 7 business days to post to your account.

Please note we do not accept returns in or from our physical stores.

For any questions about payments, you can contact us via the following link Contact us.