Shipping & Returns

It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our unique Kiehl's Since 1851 Guarantee, created to ensure that you are always pleased with your purchases.


Delivery costs will be displayed on the checkout page of the Website.

Delivery Option Estimated Delivery Time
Standard Delivery 2-5 working days
Express Delivery 2 days**†

Delivery Option Estimated Delivery Time
Standard Delivery 3-5 working days
Express Delivery Next working day**†

Delivery Option Estimated Delivery Time
Standard Delivery 3-5 working days
Express Delivery Next working day**†

** If order is placed before 11pm on a working day. If order is placed after 11pm or on any non-working day then estimated delivery will be on the second working day.

† Please note that for delivery to non- bridged islands and other rural areas an extra working day needs to be taken into account of for these delivery options. For these areas, delivery by the “Express Delivery” option will be on the second working day.


When your order and payment have been validated, Kiehl’s sends an initial e-mail to acknowledge your order.

Once your order has been prepared and despatched, you will receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number.

By clicking on the link to our delivery partner in this e-mail, you will be able to track your parcel.

If the delivery date does not suit you, you now have the option to change this using the tracking link provided.


If you have an issue with your order, please Contact us.


If you would like to return anything from or one of our free standing stores, you may return your order within 28 days, for a refund.

To return orders placed online, you must email [email protected] within 28 days of the receipt of your order and return the products to the address shown in the returns form that came with your order.

Items purchased in a Kiehl's free-standing store may be returned to any of the Kiehl's free-standing stores. For Kiehl's products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Kiehl's products, please do not hesitate to email us at [email protected] and it would be our pleasure to assist you.


You have reached the Danish website and although our products are sold worldwide, we are unable to assist with inquiries from outside Denmark.

You can only order products from the website in the country in which you reside.

Unfortunately we do not offer an international product online mail order service at this time.